REQUESTING REFUND:

Please provide following information along with the reason of refund request:

A. Information about the purchase :
1. Your Paypal id or Email address used for making payment
2. Time of purchase
3. Script purchased
4. Domain for which script was licensed

B. Information about the problem:
1. Detailed information about the problem you are facing
2. Reference url along with the passwords required to see the problem
3. Ftp and database access information so that we can confirm that installation has been carried out properly

WE PROVIDE REFUND IN FOLLLOWING CASES:
• If you accidentally bought the software more than once.

• A stated feature of the registered version fails to perform in spite of your server fulfilling the requirements for that.

WE RESERVE THE RIGHT TO DECLINE REFUND REQUEST IN FOLLLOWING CASES:
• When a user demands a refund immediately after buying the software, or informs us that he purchased wrong product.

• When a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons or giving vague reasons like he did not like it. This is because we offer full demos on our website.

• If you experience server incompatibility issues. Please note that for all features of a script to work, your server must support the following:

1. PHP, MySQL
2. Some tool like PHPMyAdmin to create db from .sql file. It is required to setup the db.
3. File writing to allow certain features like uploading of images through PHP.
4. For sending emails your server must allow sending mails through php mail() function.
5. For scripts that provide thumbnailing features, gd lib support and ImageMagik lib support is needed
6. For IPN related features (e.g. adding money to member account when he pays by paypal account) , your web host must allow posts from external sources like paypal.
• If the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software.

• When a user demands a refund, after the above declared time.

To get a refund you must remove the software completely from your web server and confirm that you have destroyed all copies of the software.

We reserve the right to change the policy without any prior notice.